Frequently Asked Questions
Everything you need to know about your Vans order, products, and more.
How long does shipping take for Vans orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your gear sooner.
What is the Vans return policy?
We offer free returns within 30 days of purchase. Items must be in their original, unworn condition with tags attached to be eligible for a full refund.
How do I know what size to order?
Vans generally run true to size. You can find a detailed 'Size Guide' on each product page which includes measurements for Men, Women, and Kids to help you find the perfect fit.
How should I clean my Vans sneakers?
For canvas styles, we recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash or tumble dry, as this can damage the glue and construction of the shoe.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.